Last Updated: June 2026
By booking any service with CONLON'S CLEARANCE SERVICES, you agree to the following Terms and Conditions.
1. Quotations and Pricing
All quotations are provided free of charge and without obligation.
Quotations are based on the information supplied by the customer, including descriptions, photographs, site visits, and the volume of items or waste to be removed.
Unless otherwise stated, quotations remain valid for 30 days from the date issued.
2. Additional Items and Changes to Scope of Work
Our quotations are based on the items, waste, and areas agreed at the time of assessment.
Should additional items or waste be presented for removal on the day of the clearance, additional charges may apply. Any revised costs will always be discussed and agreed with the customer before any additional work is undertaken.
Whilst we will endeavour to accommodate additional items, this may be subject to available vehicle capacity, labour resources, and time constraints.
3. Access Requirements
Customers are responsible for ensuring safe and reasonable access to the property and items requiring removal.
Additional charges may apply where access restrictions, excessive carrying distances, multiple flights of stairs, restricted parking, or other unforeseen circumstances significantly increase the time, labour, or resources required to complete the work.
Customers should notify us in advance of any known access issues.
4. Payment Terms
Payment is due upon completion of the agreed works unless alternative arrangements have been confirmed in writing.
Accepted payment methods will be confirmed at the time of booking.
Failure to make payment within the agreed timeframe may result in further action being taken to recover outstanding amounts.
5. Cancellations and Rescheduling
Customers may cancel or reschedule a booking by providing reasonable notice.
Whilst we appreciate that circumstances can change, we reserve the right to charge reasonable costs where substantial time, travel, labour, or resources have already been allocated to a confirmed booking.
6. Liability
CONLON'S CLEARANCE SERVICES will exercise all reasonable care when carrying out its services.
We shall not be liable for delays or failure to perform services resulting from circumstances beyond our reasonable control, including severe weather, road closures, vehicle breakdowns, or other unforeseen events.
Nothing within these Terms and Conditions limits or excludes any liability that cannot legally be excluded under applicable law.
7. Prohibited and Restricted Items
For legal, environmental, and health and safety reasons, we do not accept:
If you are unsure whether an item can be removed, please contact us before booking.
8. Responsible Waste Disposal and Licensing
CONLON'S CLEARANCE SERVICES is a fully licensed waste carrier registered with the Environment Agency under Waste Carrier Licence Number CBDU619868.
We are committed to responsible waste management and strive to minimise landfill wherever reasonably possible. Suitable items may be re-used, re-homed, donated, recycled, or recovered before disposal is considered.
All waste collected is transported to authorised Environment Agency-approved Waste Transfer Facilities and processed in accordance with current environmental legislation.
9. Re-use, Recycling and Disposal
Where appropriate, collected items may be:
By engaging our services, customers acknowledge that ownership of items presented for removal transfers to CONLON'S CLEARANCE SERVICES upon collection, unless otherwise agreed in writing.
10. Complaints
Should you be dissatisfied with any aspect of our service, please contact us as soon as possible.
We are committed to resolving complaints fairly, professionally, and within a reasonable timeframe.
11. Contact Details
CONLON'S CLEARANCE SERVICES
Email: info@conlonsclearanceservices.co.uk
Telephone: 07397 055 146
Waste Carrier Licence Number: CBDU619868