Privacy Policy

Last updated: 05/06/2026

Introduction:

In this Privacy Policy, "we", "us", and "our" refer to Conlon's Clearance Services.

Conlon's Clearance Services is committed to protecting your privacy and handling your personal information responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable data protection laws.

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you contact us, use our services, visit our website, or interact with us through social media platforms.

1. Who We Are

Business Name: Conlon's Clearance Services

Business Type: House Clearance, Waste Removal, Man & Van, Courier and Related Services

Location: Bedford, United Kingdom

Service Area: Bedfordshire, Buckinghamshire, Cambridgeshire, Hertfordshire and Northamptonshire

Contact Email: info@conlonsclearanceservices.co.uk

Contact Telephone: 07397 055 146

2. Personal Information We Collect

We may collect and process the following information:

• Name
• Postal address
• Property address where services are required
• Telephone number
• Email address
• Details relating to enquiries, quotations and bookings
• Photographs or images provided to assist with quotations
• Payment and transaction records
• Communications between you and us

When you visit our website, we may also collect limited technical information such as:

• IP address
• Browser type
• Device information
• Website usage data
• Cookie and analytics information

We do not intentionally collect special category personal data unless it is voluntarily disclosed and necessary for the provision of our services.

3. How We Collect Information

We collect personal information when you complete and submit an enquiry through our website contact form. Information provided may include your name, telephone number, email address, location, and details relating to your enquiry.

We may collect information when you:

• Contact us by telephone
• Send us an email
• Contact us through WhatsApp
• Complete an online enquiry form
• Contact us via social media
• Request a quotation
• Book or use our services
• Visit our website

4. How We Use Your Information

Information submitted through our contact form is used solely to respond to your enquiry, provide quotations, arrange services, and communicate with you regarding your request.

We use your information to:

• Respond to enquiries
• Provide quotations
• Arrange and deliver services
• Manage bookings and appointments
• Communicate regarding services provided
• Issue invoices and maintain business records
• Comply with legal and regulatory obligations
• Improve our services and website functionality

We do not sell personal information and we do not use your information for automated decision-making or profiling.

5. Lawful Basis for Processing

We process personal information under the following lawful bases:

• Contract – where processing is necessary to provide services requested by you
• Legitimate Interests – to operate and improve our business and respond to enquiries
• Legal Obligation – to comply with accounting, taxation, environmental and regulatory requirements
• Consent – where required by law, such as certain website cookies

6. Sharing Your Information

We do not sell, rent or trade your personal information.

We may share information where necessary with:

• Accountants and professional advisers
• Website hosting providers
• Email and communication service providers
• Regulatory bodies and enforcement agencies
• Courts, government authorities or law enforcement where required by law

Any third parties acting on our behalf are expected to process information securely and confidentially.

7. International Transfers

Some of our service providers may store or process information outside the United Kingdom. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place to protect personal information in accordance with UK GDPR requirements.

8. Data Retention

We retain personal information only for as long as necessary.

Typical retention periods include:

• General enquiries: up to 12 months
• Quotations: up to 12 months
• Customer records, invoices and financial records: up to 6 years
• Information required for legal or regulatory purposes: as required by applicable law

Information that is no longer required will be securely deleted or destroyed.

9. Data Security

We take reasonable technical and organisational measures to protect personal information from loss, misuse, unauthorised access, disclosure or alteration.

While we take security seriously, no method of electronic storage or transmission can be guaranteed to be completely secure.

10. Your Rights

Under UK data protection law, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of information
• Restrict processing
• Object to processing
• Request transfer of information where applicable
• Withdraw consent where consent is relied upon

To exercise any of these rights, please contact us using the details provided in this policy.

11. Cookies and Website Use

Our website may use cookies and similar technologies to improve functionality, analyse website traffic and enhance user experience.

Where required, cookie consent options will be presented to website users.

12. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under the age of 13.

13. Complaints

If you have concerns regarding how we handle your personal information, we encourage you to contact us first so we can attempt to resolve the matter.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Website: ico.org.uk

Telephone: 0303 123 1113

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page together with the revised update date.

15. Contact Us

Conlon's Clearance Services

Email: info@conlonsclearanceservices.co.uk

Telephone: 07397 055 146